Lead Account Manager

About Veolia
Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com

• To lead and build the sales pipeline for Singapore Middle Market (MM), Hydrocarbon Processing Industry (HPI) and Chemical Process Industry (CPI) market. He will work closely with the country manager and operation leader to develop sales and service strategy for the Singapore market. 
• To effectively manage key accounts under his territory and constantly review and maintain the account operating profitability. 
• To build out a MTP plan for Singapore MM, HPI, CPI and develop a strategy to achieve the plans and meet the key milestones. 
• To effectively manage the key accounts under his territory through the implementation of service excellence elements such that all key account contracts are secured. 
• To lead and coach the service team on service excellence and implementation on key accounts. 
• To lead tender discussion and develop commercial/pricing strategy to win account with profitable margin. 
• Provides onsite servicing to existing customers and trouble shooting. 
• Provides general technical direction and assistance to customer in the operation, maintenance, repair, logistic support, and installation of Veolia products 
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports 
• Focal point for assigned accounts for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met 
• Conducts training to customer operating personnel to ensure their understanding of the parameters under which the Veolia treatment program and monitoring equipment operates 
• Ensure that all the KPIs set by customer are met 
• Ensure customer satisfaction by providing high service standard. 

• 6+ years of relevant work experience managing middle market, oil & gas and petrochemical 
• customers. 
• Chemical/Environmental or equivalent engineering degree 
• Possess Class 3 driving license 

• This will be a non-sales position upon hire, until sales targets are assigned

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.