Field Service Lead Engineer – UPW

• Provide SERVICE EXCELLENCE, general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, stock inventory, and installation of SWTS products

• Act as VEOLIA point of contact for the customer.

• Provide on-site interpretation of data and technical instruction 

• Provide Technical Sales and Account/Sales Manager with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate

• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions

• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

• Assist customer in scheduling maintenance and workload

• Assure that equipment and parts meet established schedules

•  Review reported malfunctions and identify / analyze any undesirable trends

•  Make recommendations on findings

•  Review effectiveness of maintenance actions to identify training needs

•  Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

• Manage, Operate and Maintain water treatment plant contracts, including periodic reports submission

• Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for EHS and production emergencies 

• Initiate & implement required modification and retrofit projects (Value-Added Projects)

• Mechanical/Electrical/Instrument or equivalent degree in engineering from an accredited university or college with at least 2 years of experience in a field service or operation and maintenance position for Ultra-Pure Water & process treatment field.  Diploma Holders in Mechanical Electrical/Instrument background.

• Ability and willingness to travel within territory.                                            

• Must be proficient with Microsoft and google workspace applications

• Atleast 3 years’ experience in the operation & maintenance of water treatment system or facility operation (RO, EDI, UF, Filters, WWTP)

• Experienced on control system (SCADA or HMI)

• Strong Knowledge on water treatment system: Filtration, RO, UV, IX, EDI, degasifier, UF & etc.

• Strong oral and written communication skills

• Able to interface at all levels of the organization both internally and externally

• Strong interpersonal and leadership skills

• Proven analytical and quality improvement ability

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.