Technical Field Development Advisor

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Summary

We are seeking a dynamic and experienced individual to join our team as Manager of Field Development. As a Manager of Field Development, you will be overseeing the technical growth and development of our field teams, ensuring they are equipped with the necessary skills and knowledge to achieve business objectives. You will play a crucial role in driving team development, facilitating on-the-job-training, implementing technical training programs, ensuring team resilience through succession planning and fostering a culture of excellence and collaboration. The ideal candidate will possess strong leadership skills, exceptional communication abilities, proven technical acumen from the field

Key Characteristics (Highlight characteristics required to succeed in the role)

• Learning Experience Design

• On the Job Training

• Competency management, design and implementation

• Training evaluation and program assessment

• Oral and written communication

Duties & Responsibilities 

• Align and tailor learning experience to existing competency maps for all technical roles.

• Design, develop and deploy learning experiences in collaboration with the technical learning team to accelerate technical competency growth and assurance.

• Create and deliver comprehensive technical training programs in conjunction with the Field Service Manager to enhance the skills and knowledge of the field staff, ensuring they are equipped to meet customer needs safely, promote positive customer experiences and repeat sales. 

• Develop and implement on-the-job training opportunities to reduce time to competence for technical staff and enhance the overall onboarding experience. 

• Coordinate and support all technical training programs such as StrongStart, Basic Services Course, etc. 

• Monitor, analyze and report technical training KPIs and metrics; serve on Root-Cause-Analysis teams when required, and take proactive measures to address any competency gaps. 

• Engage stakeholders to review, critique and recommend improvements to existing competency maps. 

• Lead the development of new competencies and competency maps, perform job task analysis and training needs assessments as a subject matter expert.

• Research and integrate industry best practices, advancements in technology, and market trends to drive innovation and improve field operations such as wastewater, PFAS, etc. 

• Collaborate with Regional Leadership to formulate regional training. competency strategies and succession plans. 

• Assess and optimize learning experiences by evaluating modality, curricula, instructional materials and instructor effectiveness. 

• Conduct site and regional assessments of Competency Program implementation

• Manage change initiatives involving technical training, assessment, and/or competency programs.

• Develop and execute comprehensive change management plans, including communication strategies, resistance mitigation and training roadmaps. 

• Facilitate and support the training aspects of new large-scale contract start ups.

Knowledge, Skills & Abilities (List out required and preferred skills as applicable)

• In-depth knowledge of training methodologies and best practices

• Understanding of competency mapping and development

• Knowledge of change management principles and practices

• Curriculum development and instructional design

• OTJ training principles, design and implementation

• Technical writing and documentation

Required:

• Bachelor's degree or 5+ years of field experience. 

• Strong leadership abilities with the ability to inspire and motivate a diverse team.

• Ability to steer effective communications via a defined communication approach  

• Ability to build relationships at all levels.

• Demonstrated ability to develop and execute strategic plans and drive results.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Motivated individual with proven self-starting capabilities to create innovative solutions

• Proficient in using technology and software applications related to field operations.

• Ability to travel up to 40% of the time

Preferred (if applicable):

• Deep knowledge in multiple VWTS technologies and processes

• Prior experience teaching or mentoring technical skills

• Superior presentation skills

• Strong collaboration and planning skill

• Prior experience or ability to learn basic e-learning authorware

Working Conditions (Specify % of travel involved if applicable, physical conditions, interaction with any hazardous material, work environment, etc.) 

• Hybrid schedule

• Industrial Sites

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.