Field Service Engineer – SIEVERS Analytical Instruments

Company Description

Are you looking for a meaningful experience with high stakes in your company?

And you’d like to work in a company committed to the environment? Join Veolia!

Veolia aims to be  the benchmark company for ecological transformation. Our mission to “Resource the world” demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet.

By joining Veolia Water Technologies, not only will you become a Resourccer, but you will also take part in providing complete solutions for water treatment. By innovating in key areas such as sustainable development, resource and product recovery, we want to offer water related solutions suited for every application.  

At Water Tech Ireland, we are committed to empowering our employees, to make their own decisions and to make a real difference. We are looking for like-minded people who can share our passion for Health and Safety! 

Become a player in ecological transformation by joining us!

Job Description

The Field Service Engineer will be a key part of the Aftermarket Platform Centre of Excellence, working with one of the Global Leaders Sievers Analytical Instruments field service team, predominantly carrying out preventative maintenance, testing and calibrating Total Organic Carbon (TOC) analysers. There will also be an element of reactive repair work as well as the opportunity to validate new start-ups and installations.

Essential Responsibilities 

• Installs and services Sievers Branded Analytical equipment  

• You will be responsible for scheduling and planning your own workload, your customer-focused approach will be vital to achieve business priorities whilst working safely, compliantly and efficiently

• Keep up to date with all Factory / Field Service Repair Quality Operating Instructions (QOIs), including all applicable safety procedures and demonstrate proficiency in performing all associated test and calibration routines.

• Acts as the local technical consultant and liaison with customer management and customer representatives at site 

• Support all Sievers instrument-related technical service activities, including parts refurbishment, instrument validation, inspection, troubleshooting, repair and performance testing 

• Coordinates functions with Management/Senior FSRs 

• Completes and distributes onsite Service report based on any work carried out at site. 

• Logistical and administrative duties such as maintaining inventory of spare parts stock, ordering materials, preparing job status and technical reports, generating customer deliverables, i.e. repair letters, calibration certificates etc.

• Relays Customer feedback to Manager and/or Technical Department. 

• Recommends appropriate site procedural and/or policy changes that will help overall effectiveness. 

• Is flexible in role and can support other sites at distributed geographic locations within region. 

• Conducts training of company trainees in the various site technical functions encompassed by the position of Field Service Representative.

Qualifications

What will the Field Service applicant need? 

With a technical background and commitment to working in a field-based role, They will be based from home 20% of the time and on the road up to 80% of the time with some overnight stays maybe required, so you’ll need to be highly organised to plan your diary and prioritise your varied workload. 

With full autonomy and responsibility for your customer base, you’ll need to understand individual needs to ensure accuracy of service and that deadlines are met. With excellent all-round communication skills, you will additionally need:

Qualifications

• Technical qualification, ideally to degree level (or equivalent) in Electrical / Electronic, Chemical or Instrumentation Engineering or Laboratory Experience where the Analyst has previous experience working on TOC Analysers.

• A Level or equivalent Chemistry desirable or equivalent knowledge and experience 

• Applied experience and knowledge of relevant analytical instrument systems, ideally in the pharmaceutical, water treatment or similar process industry

• Field experience in technical environment where troubleshooting and customer relationships are top priorities

• Strong computer skills with MS Office and ability to learn other software applications Salesforce and Sievers Emulators.

• Fluency in both written and spoken English with any additional language skills beneficial

• Full Irish Driving licence and the ability to travel 80% of the time

Additional Information

Benefits:

• Competitive Attractive Salary

• Company Car

• Health Care Insurance

• Company Pension Scheme

• Subsidised Gym Membership

• Group Income Protection

About Veolia Group

Join a global environmental pioneer with 218,000+ employees worldwide. At Veolia, we're leading the ecological transformation through innovative solutions in water, waste, and energy management. Our impact? Creating a sustainable future for generations to come.

What Makes Us Special

Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We're the industry leaders in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes. We also provide Instrumentation for Bioburden Detection and Endotoxin testing.

SIEVERS Analysers and Instruments

• Total Organic Carbon (TOC) Analysers:

• M9/M5310C: Latest generation analyser for lab, online & portable TOC analysis

• M500/M500e: Online TOC analyser for regulated industries like pharmaceutical or microelectronics

• Boron Ultra: provides highly sensitive, real-time monitoring of trace boron levels in ultrapure water systems, specifically designed for semiconductor and microelectronics

• CheckPoint: portable, real-time TOC sensor that provides rapid measurements for spot-checking on water systems

• TOC-R3: high-temperature combustion analyser for TOC and Total Nitrogen measurements, for challenging industrial and environmental samples

• InnovOx: for challenging industrial and environmental TOC samples, featuring innovative Supercritical Water Oxidation (SCWO) technology 

• Bio Analysers:

• Eclipse: Bacterial monitoring system for pharmaceutical water

• Soleil: compact bioburden analyser for monitoring critical points in water systems 

We offer you the opportunity to join a Group whose goal is to become the benchmark company for ecological transformation!

What are the advantages of joining us?

• Be part of a forward-thinking collaborative team who will focus on your future career and development both locally and internationally
• Possibility to be part of exciting projects outside of your daily work/ scope for your company
• We are committed to ensure you have the best experience possible
• Veolia is committed to a global social pact for its employees in all its geographic regions.

But also: 

• Flexible working
• Competitive pension
• Health Insurance
• Opportunities for growth and development

Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.