French speaking Order Management Specialist (Customer Service)

Company Description

Clean water for the world!

Veolia Water Hungary Ltd. is a market-leading membrane technology company, where we have been manufacturing and developing equipment for drinking water and industrial wastewater treatment for more than 20 years.

We operate at three locations: our factory is located in Oroszlány, our research and development center in Tatabánya, and our global customer service, financial center and project engineering in Budapest.

The Oroszlány membrane factory started operating in the industrial park in 2002, and has now become one of Hungary's leading water treatment technology manufacturing plants. Our products help purify drinking water and treat wastewater.

We are a cohesive, supportive community, offering a family-friendly, stable workplace. Because clean water will always be needed.

Job Description

Scope
At Veolia Customer Care Team - as part of Global Supply Chain Operations we manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve a wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers. We aim to focus on continuous improvement and increased service level throughout working on initiatives enabling customer service to do more value-added activities for the business and our customer base.

As an order management specialist you are responsible for the wing to wing management of the order starting from order entry, working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be timely and accurately entering the orders and proactively communicating with customers and the stakeholders. In case of urgent requests you will also be working with planning on order expediting. You will also be responsible for customer and key customers queries both in written and over phone.

Tasks and responsibilities
Order management

• Processing orders, CMS & AI, in SAP
• Processing complex orders
• Processing orders for key accounts
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
• Project billing

Account Management

• Handling queries to meet customer expectations
• Root cause analysis to identify process gaps in order to improve customer experience
• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Required education and experience
Essential

• Advanced level of French and English 
• 2 years relevant professional experience
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication – both with internal and external customers
• Good problem-solving capability
• Customer service attitude with ownership on any kind of queries
• Logical thinking, analytical mindset, Reporting skills
• Proficient IT skills including Excel and Google Workspace
• Team Player
• Solid SAP knowledge and experience as a user
• Experience in customer service / order management

Desired Characteristics

• University or college degree
• Salesforce.com experience
• Mentor/Coaching attitude
• Additional relevant foreign language knowledge
• Process improvement and project management mindset

What we offer:

You will be part of a motivated, professional team.

We provide a competitive salary and other benefits including:

● Value-creating tasks and challenges in a successful and environmentally conscious company

● Cafeteria

● Medicare private health insurance

● Life insurance

● Birthday bonus

● Home Office opportunity

● Employee support program (e.g. legal, health, psychological counselling, medical screening tests)

● Family support (e.g. start-of-school support)

● Reward for employee referral

● Regular training and development opportunities

● Safe, stable, family-friendly workplace for the long term in Váci Greens Office, Budapest.

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.