Sales Operations Specialist

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Sales Operations Specialist | Up to £31,000

Peterborough and surrounding areas

Full-Time | Permanent | 37.5 hours per week

26 days annual leave plus bank holidays | Comprehensive Pension Scheme | Private Medical Insurance | Life Assurance | and much more!

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Sales Operations Specialist to help us lead the charge.

What you'll be doing:

• Ensure the deployment and compliance with the company's values, policies and procedures; set an example in this area
• Contribute to the achievement of the company's objectives in terms of Quality, Health, Safety and Environment and contribute to the improvement of the performance and efficiency of these areas.
• Account Management: Customer account management (creation, edition), NBS management and OneCRM Data Admin; Credit Block support; Root cause analysis to identify process gaps in order to improve customer experience; Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP
• Data Management: Monitoring cash and debt for Europe; Data consolidation and maintenance (DataStudio, Google Sheets, Tableau)
• Dispute Management: Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results; Perform root cause analysis to improve billing quality
• Knowledge Sharing: Provide expertise to colleagues (CSC, local Team) for SAP or LATIS and Salesforce Field Service; Share knowledge within Customer Care and be a point of contact for operational questions; Acting as a mentor during newcomer onboarding
• Contract Management/Pricing: Pricing revision support with CPL support; Billing due list Management (interface between local team and CSC); Past Due management
• Contribute to process improvement: Collect pain points on Quote to Cash activities and facilitate process improvement initiatives within the stakeholders (P2P, Global CSC, Collections and Cash Applications) to improve efficiency; Run Root Cause Analysis for identified process gaps and provide suggestion and/or solutions to leadership for focus areas, improvements; Be a pioneer for Sales Operations Specialist and Customer care job enrichment; Be a support to Water Tech transition: help with tools and processes harmonization between ex-WTS and ex-VWT

Qualifications

What we are looking for:

Qualifications:

• Relevant qualification associated with Sales administration or Accounts receivables

Experience:

• Good understanding of accounting and financial processes
• Experience customer care, customer master data, product master data with an ERP (SAP)
• A good understanding of the Veolia business

Skills:

• Excellent English (verbal/written)
• Good French (verbal/written)
• Spanish or Italian (not essential but preferred)
• EPR (SAP) and CRM (Salesforce)
• Google Workspace (Sheets)
• Tableau, DataStudio
• Financial and accounting qualifications (not essential but preferred)

Personal attributes:

• Networking (internal & external)
• Good communication skill
• Multicultural team work
• Structured approach to problem-solving
• Proactive
• Collaborative
• Professional
• Reliable
• Self-motivated

Additional Information

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.

What are the benefits?

Health & Welfare:

• Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days off
• Private Healthcare - currently BUPA, with an option to add your family members
• Dental Plan providing cover or monetary cash back on appointments and treatments
• Enhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1
• Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1
• Adoption Leave of 13 weeks full pay for Parental, and 2 weeks full Co-parental pay from day 1 of employment
• Support for Carers offering flexibility for longer term caring needs such as considering options of remote work, flexible work hours, adjusted schedules, and paid or unpaid leave
• A Lifestyle Account where we put in £60 to start you off, then match you £ for £ on every activity you buy up to £360 Discounted Gym Memberships
• All employees receive one day of paid volunteering leave per year

Monetary Benefits:

• Leading pension contribution of 10% of your earnings from us every month, doubling your own contribution of 5%
• Option to buy shares at preferential rates
• Salary Sacrifice Schemes

The Bigger Picture - protecting you and your loved ones in the longer term:

• Industry leading Life Insurance providing you 10 x your salary as a benefit paid to your nominated person(s)
• Income Protection that covers you for 5 years at up to 60% of your salary, with 2 x your salary as a lump sum should you be unable to return to work

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.