Process Advisor

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose: 

The Process/Performance Advisor serves as the Hub’s technical and operational lead, supporting sites in identifying, implementing, and sustaining performance improvements. This role blends operational field experience with analytical and facilitation skills to help teams optimize processes, adopt digital tools, and drive measurable efficiencies.

The Advisor acts as the primary bridge between Hub data insights and on-the-ground operational action, facilitating workshops, training sessions, and performance troubleshooting.

Primary Duties/Responsibilities: 

• Support operational sites in analyzing process data and identifying root causes of inefficiencies.
• Facilitate workshops to define and implement process improvements using Hubgrade and OPAL tools.
• Coach site teams in digital adoption and process standardization (e.g., chemical optimization, maintenance planning, energy management).
  • Lead site-level Hubgrade upskilling sessions focused on operational use cases (e.g., polymer monitoring, HachWIMS).
  • Interface with corporate experts as needed for specialized troubleshooting or best practice sharing.
  • Work with hubgrade manager and analyst to quantify benefits of improvements and track as part of ongoing hub support in OPAL
  • Train regional users on relevant tools, metrics interpretation, and dashboard functionality
• Translate data insights into operational actions and follow up on implementation progress.
• Partner with the Data Analyst to develop performance dashboards and interpret KPIs.
• Promote a culture of performance excellence and continuous improvement across all regional sites.

Work Environment:

• Field-oriented role with up to 40% travel to sites across the region.
• Engages regularly with Finance and Operations to ensure traceability of benefits.
• Reports directly to the Hub Manager and collaborates with the Regional President on priorities.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.
• 5+ years of operational experience in water/wastewater treatment, process control, or maintenance optimization.
• Technical background (engineering or operations discipline) preferred but not required.

Knowledge/Skills/Abilities: 

• Demonstrated ability to lead cross-functional initiatives and train operational teams.
• Familiarity with Veolia systems such as Hubgrade, HachWIMS, or OPAL preferred.
• Excellent facilitation, coaching, communication, and collaboration skills.
• Growth mindset – adaptable to new technologies and approaches.
• Operational problem-solving and troubleshooting.
• Collaboration with Finance and site leaders.
• Continuous improvement and innovation mindset.
• Process optimization and digital tool application.

Additional Information

Pay Range: $140000 to $160000 per year.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.