Order & Contract Management Specialist-Level 2

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

As an order management specialist you are responsible for the wing to wing management of the order starting from timely and accurate order entry, working with the plant/production for scheduling the order and as a contract management specialist your responsibilities will be to enter and manage customer contracts through its lifecycle. This means creating, modifying, terminating and invoicing customer contracts, supporting dispute resolution for contract invoices.You will also be responsible for managing escalations from field service engineers and commercials. You also have to initiate and lead process improvements impacting team performance.

Essentials:

• High level of French language (oral and written) and English skills
• 2 years relevant professional experience
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication – both with internal and external customers
• Good problem-solving capability
• Customer service attitude with ownership on any kind of queries
• Logical thinking, analytical mindset, Reporting skills
• Proficient IT skills including Google Workspace
• Team Player
• Solid SAP knowledge and experience as a user
• Experience in customer service / order management

Desired Characteristics

• University or college degree
• Salesforce.com experience
• Mentor/Coaching attitude
• Additional relevant foreign language knowledge
• Process improvement and project management mindset

Order management

• Processing product and service related orders in SAP
• Processing complex orders
• Processing orders for key accounts
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
• Project billing
• Managing delivery and billing blocks

Contract Management

● Creation, update and termination of frame contracts in SAP

● Driving the achievement of our revenue target through linear contract billing

● Managing price revisions based on commercial request

Account Management

• Handling queries to meet customer expectations
• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update SAP

Dispute Management

● Investigate and resolve customer invoice issues related to documents not sent or not received by the customer in order to facilitate cash collection for better cash cycle results

● Support the sales operational team in the resolution of disputes by making invoice corrections

Contribute to process improvement

● Collect pain points on Customer Care activities and facilitate process improvement initiatives within the organization to improve efficiency

● Run Root Cause Analysis for identified process gaps and provide suggestion and/or solutions to leadership for focus areas, improvements

● Be a pioneer for Customer care job enrichment

What we offer:

You will be part of a motivated, professional team.

We provide a competitive salary and other benefits including:

● Value-creating tasks and challenges in a successful and environmentally conscious international company

● Cafeteria

● Medicover private health insurance

● Life insurance

● Birthday bonus

● Employee support program (e.g. legal, health, psychological counselling, medical screening tests)

● Family support (e.g. start-of-school support)

● Reward for employee referral

● Regular training and development opportunities

● Safe, stable, family-friendly workplace for the long term

If you are an analytical problem-solver with strong SAP expertise and excellent communication skills, we want to hear from you. Join our global team and help drive customer satisfaction while contributing to operational excellence.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.