Elga Labwater, a division of Veolia Water Technologies is the industry leader in providing water purification treatments and wastewater solutions to industrial, commercial, and municipal customers. Veolia Water provides water services through public-private partnerships and industrial outsourcing agreements and is comprised of the top water professionals in every corner of the globe. Our parent company, Veolia Environment (VE), is a world leader in environmental services. VE is based in France and is comprised of four business segments that serve the environmental needs of customers globally: Veolia Water, Veolia Environmental Services, Veolia Energy, and Veolia Transportation.
As we grow the Field Service team in the Central US region we are looking for a Field Service Technician who will also provide assistance to the Technical Support team when needed. The Field Service Technician/Technical Support Specialist is a dual role responsible for providing on-site technical service and support as well as remote technical assistance. This position requires excellent technical skills, field service experience, and the flexibility to travel to customer sites as needed. To provide appropriate service coverage in the region, the ideal candidate will be based within Connecticut and be willing to travel through out the Boston/New England US Region.
Key Responsibilities:
Field Service Duties:
Install, configure, and test systems at customer locations according to specifications and procedures
Perform scheduled preventive maintenance on existing equipment and systems
Diagnose and troubleshoot equipment and system issues on-site
Repair or replace faulty components and parts as needed
Provide training and guidance to customers on the proper operation and maintenance of equipment
Maintain accurate service records and documentation
Respond promptly to service calls and customer requests
Follow all safety protocols and procedures when working on-site
Technical Support Duties:
Provide remote technical support via phone and email to both internal and external customers
Troubleshoot system issues
Walk customers through problem-solving steps and solutions
Create knowledge base articles to document solutions to common issues
Handling of customer warranty claims
Escalate issues to management when needed
Maintain up-to-date knowledge of products, services, and technical developments
This role combines the hands-on technical service of a field technician with the remote support capabilities of a technical support specialist. The ideal candidate will have a solid technical background, outstanding customer service skills, and the flexibility to work both on-site and remotely as needed.
Qualifications:
High school diploma or equivalent; technical or vocational training is preferred
Minimum of 2 years of experience as a Field Service Technician or in a related role
Strong technical aptitude and ability to troubleshoot and repair equipment
Excellent problem-solving and analytical skills
Proficient in using diagnostic tools and equipment
Ability to read and interpret technical manuals, schematics, and diagrams
Strong communication and customer service skills
Willingness to travel to customer sites as required
Valid driver's license and clean driving recor
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
